Everything in the box, by area.

Start-of-shift console

Today's pipeline, holds, gaps and promises to owners on one screen per location.

Arrivals board

Expected, checked in, in progress, with the pet's handling cues and live multiplayer presence.

Grooming Hub board

A kanban of the day, checked in, bathing, drying, grooming, finishing, ready, beside a queue and a timeline view. Move the card and the owner's live page moves with it.

Pickup board & lobby Live Board

Who is ready, on the desk and on a public kiosk screen the waiting room can read.

SmartArrival QR check-in

A scan fills the intake from the passport; owners can self check in from the car park.

Check-in gate

One rule for 'can this pet come in': vaccines, signed agreements and balances, warn or block.

Intake forms & agreements

Waivers, policies and forms captured before arrival, versioned by the Agreement Engine.

Checkout checklists

Belongings, meds and paperwork must be ticked before checkout completes.

Microchip & smart-tag lookup

Scan or type a chip at the desk to find the pet, its owner and its record.

Availability engine

Staff skills, shifts, buffers, time-off and overrides resolve to bookable slots; smart reassign when someone is out.

Self-serve booking page

Your own page at go.enpet.ai/book with services, locations, real availability and server-side pricing.

Multi-service visits & group sessions

One visit across services; classes and group walks with rosters and capacity.

Recurring rules & family bookings

Standing visits, and one booking for a household with several pets.

Booking rules for the portal

A minimum and maximum notice per location, and optional requirements before a request: a card on file, current vaccinations or a complete profile. The client is told what is missing.

Booking-request inbox

Portal requests arrive with an approve / review / hold recommendation from smart rules, with plain-English reasons.

Waitlist with text offers

A cancellation offers the spot to the next parent by text; one tap claims it.

Rescheduling campaigns

Propose a new time in a message; the parent confirms with one tap at go.enpet.ai/r.

Standby & Capacity Exchange

Fill a cancelled slot from opted-in clients across locations, or route a full house to a partner provider.

Draft preservation

A half-finished booking is never lost to a stray click.

Unified inbox

SMS, in-app chat, email, voicemail transcripts, logged calls, voice notes, internal notes and system milestones in one timeline.

Triage lane

Needs-reply, snoozed, done, assignees and SLA dots; inbound messages classified by category and urgency.

Bookable offers in the thread

Send a priced, bookable card; the parent taps Accept and a real appointment is created.

Reply-Assist

Tone-aware drafts, inline ghost-text that finishes your sentence, one-tap suggested replies from real shop data.

Summaries & translation

A two-line thread summary, translate the latest message, and translate-on-send in the client's language.

In-app first, SMS when it matters

Transactional messages go in-app with push for free; urgent ones fall back to SMS if unread (texting is opening to businesses soon).

Playbooks

Per-service sequences: pre-arrival instructions T-24h, a mid-visit story nudge, a review ask the next day.

Campaigns & broadcast

Segments, consent, marketing caps, quiet hours and a carrier-aware send governor.

Lost-pet alert

An alert with the photo to every client within a radius, in the app or by email. Never by text.

Voicemail with transcripts

With a business phone number (opening with texting), voicemails land in the thread, transcribed and tagged: reschedule, medical, general.

Composer power tools

Saved snippets with /snip, dictation, scheduled send, photos and voice notes, staff-only notes with @mentions.

Compliance built in

STOP / START / HELP handled automatically, opt-out ledger, segment-accurate SMS metering, history export.

Staff companion (⌘J)

Ask in plain language, who owes money, which boarders have a vaccine expiring before pickup, what needs attention this morning, and have it book an appointment, add a note or tag a client, each behind a confirm card.

An assistant for a sitting business

"What does Sam have tomorrow?" with every pet and window; book a midday walk for two dogs, set up Monday-to-Friday walks, or record a check that arrived, each behind a confirm card.

Booking by sentence

"Book Bella for a full groom on Friday at 2pm" comes back as a confirm card with the client, the pet, the service, the time and the price resolved from your own records. One click books it through the same path as every other appointment.

Copilot rail

On every page: what the autonomy dial did while you were away, what looks unusual, and a jump into the briefing.

Start-of-shift briefing

The day, week or month for each role from your own records, with a coach's read written by AI and checked against those numbers.

Foresight

What changed this week against an eight-week baseline across bookings, occupancy and revenue: a forecast from your history, explained by AI.

Autonomy dial

Per signal type: suggest, draft for approval, or act and report.

No-show & duration estimates

Smart rules: risk with reason codes and a suggested deposit; slot lengths from breed, coat and the groomer's pace.

Pricing intelligence

Smart rules over your own bookings: occupancy yield for stays, rule performance, client-value pricing profiles, revenue-gap alerts, stay upsell.

Breed detection & document extraction

A photo fills breed, coat and surcharges; a vaccine certificate photo fills the dates.

Voice to action

Say it with wet hands; the note lands on the pet and the task on the list.

Budgets you control

Monthly allowances, a spend budget, a burst cap, and your own provider keys on higher plans.

Kennel board

Live occupancy by suite: stays, siblings sharing, cleaning, open tonight.

Runs, rounds & care records

Feeding, meds, walks and notes per pet per stay; meds due on the board; a welfare record is never blocked.

Daycare groups & flex passes

Yards with capacity and evaluations; overrides are counted.

Morning report & handoff

The overnight summary and the shift handoff, generated from the care log.

Occupancy yield pricing

Smart rules move stay rates with occupancy, day of week and lead time, inside your bounds.

Boarding compliance & waitlist

Vaccine holds on the board; a boarding waitlist for peak weekends.

Vehicles & service areas

Vans with capacity; the neighbourhoods you cover; travel charged by distance band and added to the invoice.

GPS-tracked walks

A track per walk: the owner watches the route while the walk is under way, with the home left off, and a group walk's report shows the map.

Home visits & home-access vault

Keys, codes and access notes where staff need them; owners manage their own.

Transport manifests

Pickup and drop-off runs with stops for pet-taxi days.

Weather alerts

Outdoor visits flagged by a rule when the forecast turns.

Coverage & shift trade

Broadcast a shift that needs cover; staff accept with one tap; trade shifts in a marketplace.

Arrival windows

Named windows per location, such as Midday 10–2. The client is shown the window, the office a planned time, on every way a visit is booked; online booking offers only the windows a day can still take.

Plan the day

Each sitter's visits ordered inside their windows around the set-time ones; the office confirms the plan, and a reminder appears if tomorrow is still unplanned.

Vacation sitting

Trips: the dates, the visits a day, the pets and the home tasks, previewed with every visit priced and holidays marked, booked by the office or requested by the client as one request.

Stays at a sitter's home

One stay from drop-off to pick-up for the household's pets, priced per night, inside each host's guest limit. A guest is the home's capacity, never the host's time, so the host still takes walks.

A usual sitter & a backup

Bookings, trips and standing schedules start with the household's usual sitter when free; when a visit goes to someone else, the office is asked whether to tell the client.

Changes come to you

A client's change to a standing schedule, or a pet added to a booked visit, arrives as a request the office approves or declines; nothing moves on its own.

Booking cut-offs

A cut-off per weekday, such as weekend requests by Friday noon. Past it the client is told plainly and given your phone number, and you choose to refuse or mark the request late.

Meet-and-greet first

An optional rule: a family you have not met is never confirmed online, and the request queue offers to book the meet-and-greet.

Who can book what

A service offered to everyone, to existing clients only, or by the office only; the portal and booking page hide it and say so with your phone number.

Permissions per dog

Off-leash, car rides, other dogs and photos, set by the office or the client. Adding a dog to a group walk without permission warns the office.

My day on the phone

Each sitter sees only their own visits in order, with the window, every pet, the checklist and a report box, and sends the visit report with photos from the phone.

Checklists for the home

Litter, mail, plants and trash per service, standing home tasks per client and a medication item per pet; the client reads what was done on the report.

Start, finish & poor signal

Start and finish times with a position when the sitter allows it, an alert for a visit not started, and taps kept on the phone until the signal returns.

The walk, live

For a sitter who shares their walks, the client sees the route drawn as it goes, never the house or where the sitter is now; the report says how far and how long.

Sitter messages

Sitters message the office from My day, about a visit or anything else, and the client of their own visit; sitters can be limited to the clients they are booked with.

Mileage

A sitter enters the day's miles; the pay run adds the reimbursement at your rate per mile.

Clients & import

Trigram search, duplicate detection and merge, CSV import in MoeGo and Gingr formats, tags.

Switch from Time To Pet

Five steps, each previewed before anything is saved: clients with second owners, pets, addresses, access notes and vets; standing schedules; upcoming visits and trips, with nothing sent to clients; and each client's open balance with its due date.

New-client enquiries

An enquiry form with its own link and a "New here?" link on your booking page; the office replies, marks it lost, or converts it into a client with a meet-and-greet and a portal invite.

Pet profiles with handling cues

Muzzle needs, dryer sensitivity, blade notes, bite risk shown before anyone accepts the booking.

345+ breed profiles

Duration, coat and service recommendations by breed, with your overrides.

Vaccine ledger

Requirements per species, 100+ aliases, warn or block at booking, reminders, revenue at risk in dollars.

Compliance Hub

Vaccines, agreements, forms, licences, incidents and an inspector export.

Safety Hub

Incidents with severity, photos, staff involved and the owner notification on record.

Pet Passport & verified credential

Owner-controlled sharing by section and audience; a signed credential any provider can verify.

Two-way pet sync

Consent-gated proposals keep the owner's passport and your operational copy in step.

Proactive care alerts

Dental, parasite prevention and other gaps surfaced with a one-click booking.

Billing Hub

Point of sale and the invoice ledger in one place; invoices from the visit.

Checkout with tips

Tip prompts with split rules; card on file; deposits that settle; refunds.

Pay by link

Hosted invoices with your branding at go.enpet.ai/pay.

Gift cards, packages, memberships

Full lifecycle for each; credits redeem at booking.

Autopay

Where you offer it, a client turns on autopay in the portal and agrees to its terms; each bill you send is charged to their card about fifteen minutes later, credit first, with no service fee added. The office sees who is on it and can turn it off.

Account credit

Each client's credit with its history: the office adds credit or refunds into it with a reason, and the client spends it on a bill from the portal.

Gift cards sold online

A gift card page with the amounts you choose; the buyer pays by card, the card is emailed, and the person who receives it redeems it as credit in the portal.

Paying online, the way clients pay

Clients pay several bills in one payment or part of a bill, add a tip that is split across the sitters by visits, and use Apple Pay or Google Pay.

Loyalty & promotions

Points and tiers; discount codes mirrored to Stripe and pinned to a business or typed at checkout.

Pricing rules with live preview

Breed, size, coat and time-based rules; conflict detection; change history.

Terminal readers

Card-present payments through Stripe Terminal.

Monthly statements

Visits gather on one draft for the month or the trip; the office reviews and posts it, and a tip on it is split across the sitters by visits.

Bank payments (ACH)

Clients pay a bill from their bank account, or keep one on file, where your Stripe account is approved for bank payments; the bill stays owed until the payment clears.

Checks & cash

Record a mailed check, cash or a bank transfer against any bill, in part or in full, with the day it arrived; a mistaken entry is reversed with a reason and stays in the history.

Extra-pet & second-service pricing

Each further pet at the service's extra-pet price, and an optional percent off a second service for another pet on the same visit, named on the bill.

Holiday, same-day & family rates

Holiday surcharges that can repeat every year, a same-day fee after your cut-off, and a household's own rates, with who set them and when.

Ranges, quotes & price changes

A service can show a range, a from-price or "priced on request"; the office agrees one booking's price with a reason. A new price can start on a date, with a notice to current clients.

Deposits for new clients

A deposit policy can apply only to families you have not yet served.

Late payments & account holds

A due date and grace period, an editable reminder ladder, an optional monthly late charge you can waive, and an optional hold on new bookings past a number of days overdue.

Export for QuickBooks

Customers, services, invoices, payments and refunds as files in QuickBooks Online's import layout, matching your revenue and sales tax reports. Not a live sync.

Retail at checkout

Give any item a retail price and it appears in the product picker on the invoice; a quick sale rings up the walk-in who only wants the brush.

Sales tax per product

Mark the items that carry tax; the invoice applies it and the receipt shows it.

Stock that moves with the work

Sales, manual adjustments and the consumables an appointment uses all draw the count down.

Minimums & low stock

A minimum per item; anything below it is listed with the quantity to reorder.

Purchase orders

Raise an order for the low items, receive it when the box arrives, and the count comes back up.

SKUs & categories

Products organised the way the shelf is, per location.

Roles & permissions

Owner, manager, front desk, groomer, plus finer permission sets.

Shifts, time-off, coverage

Requests and approvals; coverage broadcasts; a shift-trade marketplace.

Needs attention & smart hire

Who has not finished onboarding; a rule that says when the numbers point to a hire.

Tip reports & groomer self-view

Every groomer sees their own tips and performance.

Payroll close

A tenant-wide pay-run close and reconciliation over pay periods.

Per-visit contractor pay

A percent of the bill or a flat amount per completed visit, with an amount per extra pet and a holiday uplift; each sitter reads their own statement once the run is closed.

Ratings per sitter

Each visit's rating belongs to its sitter: the office sees every sitter's average and latest comments, and a sitter sees their own.

Audit ledger

Append-only per business: who changed what, when.

Locations of every kind

Salons, facilities, vans and home-based operators under one business.

Franchise controls

Global policies with location overrides.

Cross-location reporting

Revenue, occupancy and staff performance across sites; payroll close across all.

Standby & Capacity Exchange

Open-spot fill across your locations; capacity traded with partner providers.

Custom branding & webhooks

Your logo and colours on every client page; events pushed to your systems.

English & Français (CA)

Staff, parent and client surfaces in both, chosen per user.

Live status

Checked in, in the bath, drying, on the table, ready, the rail follows the card on your board, with a photo from the tub.

Lobby Live Board

A kiosk page of who is ready.

QR collar tag

A finder sees a contact button and safe-handling notes, never your client's address.

Year in Fur

An annual recap clients share, with a rebook QR.

Family Card

One card for co-parenting households.

Wallet card, vet brief & certificates

A Pet Passport ID card, a vet brief or claims bundle, a training certificate, all shareable.

Self-serve booking, invoices, check-in

Book, pay and check in from a link.

Reschedule & waitlist confirms

One tap from a text confirms a new time or claims an open slot.

Business pages machines can read

Your public booking page carries schema.org data, services with catalogue prices, listed locations and hours, a rating only where parents consented; a mobile business shows its service area, never a home address. A sitemap lists the businesses that opted into the directory, and every private page is marked noindex.

Your link, your brand

A link of your own whose page shows your name, logo, welcome text and colour; the sign-in and sign-up pages carry your name and logo, and the portal your colour.

Sign-up from your link

New clients create their account from your link and add their pets; they join after your approval, or straight away if you choose.

A welcome tour that sets them up

Contact details, pets, your agreements and a card on file, step by step on first sign-in.

Announcements

A short banner on every portal page, such as holiday hours or a new policy, with an optional link, a start and an end.

Documents you share

Share a document from a client's or a pet's file, such as a policy, a form or a certificate, and see when the client opened it.

Households

A second owner sees and pays the household's bills and reads the home-access notes; the main client invites them in one tap.

Pet details from the client

Clients add their pet's photo and feeding instructions and keep the vet and emergency contact current; where they share health details with you, the change reaches your record.

Email they want

Clients switch off non-essential email; receipts, bills and agreements still arrive, and a receipt is emailed to a client who has not opened the portal in three days.

Reports & exports

Revenue, occupancy, staff performance, compliance in dollars; CSV downloads.

Row-level isolation

Every business is a tenant; the database enforces the boundary per request.

Your data

Export any time on paid plans; GDPR/CCPA erasure and a consent ledger are built in.

Accessibility & language

WCAG 2.1 AA programme, keyboard-operable dialogs, English and Canadian French.

Webhooks & telemetry

Events to your systems; client errors reported so bugs get fixed.

Pet profile & Life Line

Breed, birthday, microchip, allergies and vaccines with their status, and a growth curve with every verified visit, milestone and memory hung at the age it happened.

Weight trend & milestones

Weigh-ins on one curve, with the milestones you add.

Care history, documents & media

Every visit from every provider in one timeline; a vault for vet notes, labs, prescriptions and insurance; photos from every visit.

Emergency card

Contacts, conditions and safe-handling notes on one card, and behind the QR tag for a finder; a new vet or emergency contact reaches the providers you choose.

Feeding instructions & documents

Write how and when your pet eats, and providers you share health details with have it on their feeding card; read the documents a provider shares with you.

A passport you control

Choose what each section shows, mint share links and revoke them, add your own verified notes beside what providers recorded, and watch the passport score rise as it fills in.

Verified pet card & QR

A phone-sized ID card any provider can verify, and a QR code that opens it.

Two-way sync with providers

Send your pet's record to connected providers with one tap, or let it sync; switch it off in your account any time.

Merge suggestions

When a pet exists twice, a suggestion to merge, you accept or reject.

Memorial mode

A pet who has passed keeps their story, marked with care.

Discover providers

Browse pet-care businesses near you and connect in one tap; a shop's trust page shows its team, openings, reviews and the owner's replies.

Mobile providers by postcode

Vans, walkers and sitters are matched on their rounds, add your postcode to see who comes to you.

The Care Map

Parks, dog parks, off-leash areas, trails, beaches, water and shade, vets and groomers, with dog policies, conditions other owners report, and no third party learning where you walk.

Booking wizard

Pick the pet, the service and the soonest opening; some providers approve first, and booking unlocks when they do.

Appointments & counter-offers

Confirmed or awaiting confirmation; when a provider proposes another time, accept or decline in a tap.

Standing schedules & waitlist

Visits that book themselves on a plan, and where your pets stand on a waitlist.

Visits by window & whole trips

Ask a sitter or walker for a visit in a window such as Midday 10–2, for several pets at once, or for a whole trip of visits as one request.

Care calendar

Appointments, meds, trips and reminders, every dated care item on one agenda, with reminders you add yourself.

Stays, day visits, walks & classes

Overnight stays, daycare with flex passes, walks with GPS tracks, and classes with progress and certificates.

Live status

Expected, checked in, in service, ready, picked up, the rail moves when the groomer moves the card.

Visit stories

A magazine page per visit with before and after photos and the groomer's note, kept on the timeline.

Messages, free

Chat with your providers, no texting fees, with voice notes and photos; bookable offers you accept in one tap.

Incident reports

If something happened, the report reaches you to read and acknowledge with your signature.

Agreements on your phone

Waivers and policies signed by drawing or typing your name, kept with the visit.

Home-access notes

Keys, codes and entry notes for sitters and walkers, you write them, you update them.

The walk, live

While your dog's walk is under way, the route drawn as it goes, never your home; afterwards, how far and how long.

Rate the visit

Rate each visit; the rating reaches the sitter who did it.

Notifications

Appointment updates, provider connections, stories and reminders in one centre, with push instead of paid texts.

Reviews & referrals

One review per provider from their shop page, with their reply; refer the groomer you already use.

Lost & found

Report a lost pet, track the search, and see the community board, public helpers see an approximate area, never your phone or address.

A QR tag that stays private

A finder sees the pet's name, safe-handling notes and a contact button; your address and records stay hidden.

Nearby board

Lost pets, events and notices in the areas you choose.

Is it safe?

Foods, plants and household hazards in a curated reference that works offline, with the pet poison lines one tap away.

Ready for departure

A trip checklist built from how you travel and where, including the version where the pet stays behind in boarding.

Hazards on the Care Map

Construction, flooding, crowding, places that feel unsafe, reported by owners, shown once a few agree.

Co-parents & Family Card

Several owners on one pet, and a Family Card that shows the household's roster and merged timeline.

Everyone's week

Due meds and this week's visits for every pet in the house, at a glance.

Providers you connect

Accept an invitation, connect a vet or groomer, manage what each one sees, disconnect or block.

Invoices & receipts

Every invoice with a PDF receipt, free; a one-file archive with enpet+.

Pay by bank

Pay a bill or a monthly statement from your bank account, or keep one on file, where your provider takes bank payments.

Pay your way

Pay several bills at once or part of one, add a tip for your sitter, and pay with Apple Pay or Google Pay.

Autopay

Where your provider offers it, each bill is paid from your card shortly after it arrives, credit first, with an optional tip; switch it off any time.

Credit & gift cards

See your credit with each provider and spend it on a bill; buy a gift card online, or redeem one you were given.

Your household on the account

A second owner sees and pays the household's bills and reads the home-access notes; invite them in one tap.

Cards, packages & memberships

Cards on file, prepaid packages and memberships you can cancel yourself.

Your switches

AI assistance on or off, pet sync on or off, which updates arrive by SMS, and membership changes you can undo for 72 hours.

Ask Enpet

A concierge that answers from your pet's own records, and books, moves or cancels a visit, or asks for a whole trip, by chat once you confirm. Every parent gets 50 questions a month free; enpet+ raises that to 400.

Symptom triage

Rules that know when to say 'see a vet now', unlimited with enpet+ (three checks a month free), and an AI second read that can only raise the urgency; the emergency path is never gated.

Weekly wellness plan

Drafted from your pet's own records and the care guide, refreshed each week, with food scan and travel tips, general guidance, never a diagnosis.

Body condition from two photos

Top-down and side-on; a score out of nine saved to the trend, for your vet to confirm.

Pet-proofing & preventives

A species-specific safety sweep of the home, and schedules for flea, tick and other preventives with the next dose queued.

Chapter stories & digests

The Life Line's chapters written nightly, and digests of what changed.

Keepsakes & exports

Year Book, Life Card, insurance claims bundle and the one-file invoice archive as PDFs; memorial pets keep them free.

Storage booster

More room for photos and documents, on any plan.