Everything in the box, by area.

Start-of-shift console

Today's pipeline, holds, gaps and promises to owners on one screen per location.

Arrivals board

Expected, checked in, in progress, with the pet's handling cues and live multiplayer presence.

Grooming Hub board

A kanban of the day, checked in, bathing, drying, grooming, finishing, ready, beside a queue and a timeline view. Move the card and the owner's live page moves with it.

Pickup board & lobby Live Board

Who is ready, on the desk and on a public kiosk screen the waiting room can read.

SmartArrival QR check-in

A scan fills the intake from the passport; owners can self check in from the car park.

Check-in gate

One rule for 'can this pet come in': vaccines, signed agreements and balances, warn or block.

Intake forms & agreements

Waivers, policies and forms captured before arrival, versioned by the Agreement Engine.

Checkout checklists

Belongings, meds and paperwork must be ticked before checkout completes.

Microchip & smart-tag lookup

Scan or type a chip at the desk to find the pet, its owner and its record.

Availability engine

Staff skills, shifts, buffers, time-off and overrides resolve to bookable slots; smart reassign when someone is out.

Self-serve booking page

Your own page at go.enpet.ai/book with services, locations, real availability and server-side pricing.

Multi-service visits & group sessions

One visit across services; classes and group walks with rosters and capacity.

Recurring rules & family bookings

Standing visits, and one booking for a household with several pets.

Booking-request inbox

Portal requests arrive with an approve / review / hold recommendation and plain-English reasons.

Waitlist with text offers

A cancellation offers the spot to the next parent by text; one tap claims it.

Rescheduling campaigns

Propose a new time in a message; the parent confirms with one tap at go.enpet.ai/r.

Standby & Capacity Exchange

Fill a cancelled slot from opted-in clients across locations, or route a full house to a partner provider.

Draft preservation

A half-finished booking is never lost to a stray click.

Unified inbox

SMS, in-app chat, email, voicemail transcripts, logged calls, voice notes, internal notes and system milestones in one timeline.

Triage lane

Needs-reply, snoozed, done, assignees and SLA dots; inbound messages classified by category and urgency.

Bookable offers in the thread

Send a priced, bookable card; the parent taps Accept and a real appointment is created.

Reply-Assist

Tone-aware drafts, inline ghost-text that finishes your sentence, one-tap suggested replies from real shop data.

Summaries & translation

A two-line thread summary, translate the latest message, and translate-on-send in the client's language.

In-app first, SMS when it matters

Transactional messages go in-app with push for free; urgent ones fall back to SMS if unread.

Playbooks

Per-service sequences: pre-arrival instructions T-24h, a mid-visit story nudge, a review ask the next day.

Campaigns & broadcast

Segments, consent, marketing caps, quiet hours and a carrier-aware send governor.

Lost-pet alert

One MMS with the photo to every opted-in client within a radius.

Voicemail with transcripts

Voicemails land in the thread, transcribed and tagged: reschedule, medical, general.

Composer power tools

Saved snippets with /snip, dictation, scheduled send, photos and voice notes, staff-only notes with @mentions.

Compliance built in

STOP / START / HELP handled automatically, opt-out ledger, segment-accurate SMS metering, history export.

Staff companion (⌘J)

Ask in plain language, who owes money, which boarders have a vaccine expiring before pickup, what needs attention this morning, and have it book an appointment, add a note or tag a client, each behind a confirm card.

Booking by sentence

"Book Bella for a full groom on Friday at 2pm" comes back as a confirm card with the client, the pet, the service, the time and the price resolved from your own records. One click books it through the same path as every other appointment.

Copilot rail

On every page: what the autonomy dial did while you were away, what looks unusual, and a jump into the briefing.

Start-of-shift briefing

A coach's read of the day, week or month for each role.

Foresight

What changed this week against an eight-week baseline across bookings, occupancy and revenue.

Autonomy dial

Per signal type: suggest, draft for approval, or act and report.

No-show & duration prediction

Risk with reason codes and a suggested deposit; slot lengths from breed, coat and the groomer's pace.

Pricing intelligence

Occupancy yield for stays, rule performance, client-value pricing profiles, revenue-gap alerts, stay upsell.

Breed detection & document extraction

A photo fills breed, coat and surcharges; a vaccine certificate photo fills the dates.

Voice to action

Say it with wet hands; the note lands on the pet and the task on the list.

Budgets you control

Monthly allowances, a spend budget, a burst cap, and your own provider keys on higher plans.

Kennel board

Live occupancy by suite: stays, siblings sharing, cleaning, open tonight.

Runs, rounds & care records

Feeding, meds, walks and notes per pet per stay; meds due on the board; a welfare record is never blocked.

Daycare groups & flex passes

Yards with capacity and evaluations; overrides are counted.

Morning report & handoff

The overnight summary and the shift handoff, generated from the care log.

Occupancy yield pricing

Stay rates move with occupancy, day of week and lead time, inside your bounds.

Boarding compliance & waitlist

Vaccine holds on the board; a boarding waitlist for peak weekends.

Vehicles & service areas

Vans with capacity; neighbourhoods with travel charges priced into guest bookings.

GPS-tracked walks & visits

A track per visit and a shared live link for the owner.

Home visits & home-access vault

Keys, codes and access notes where staff need them; owners manage their own.

Transport manifests

Pickup and drop-off runs with stops for pet-taxi days.

Weather alerts

Outdoor visits flagged when the forecast turns.

Coverage & shift trade

Broadcast a shift that needs cover; staff accept with one tap; trade shifts in a marketplace.

Clients & import

Trigram search, duplicate detection and merge, CSV import in MoeGo and Gingr formats, tags.

Pet profiles with handling cues

Muzzle needs, dryer sensitivity, blade notes, bite risk shown before anyone accepts the booking.

345+ breed profiles

Duration, coat and service recommendations by breed, with your overrides.

Vaccine ledger

Requirements per species, 100+ aliases, warn or block at booking, reminders, revenue at risk in dollars.

Compliance Hub

Vaccines, agreements, forms, licences, incidents and an inspector export.

Safety Hub

Incidents with severity, photos, staff involved and the owner notification on record.

Pet Passport & verified credential

Owner-controlled sharing by section and audience; a signed credential any provider can verify.

Two-way pet sync

Consent-gated proposals keep the owner's passport and your operational copy in step.

Proactive care alerts

Dental, parasite prevention and other gaps surfaced with a one-click booking.

Billing Hub

Point of sale and the invoice ledger in one place; invoices from the visit.

Checkout with tips

Tip prompts with split rules; card on file; deposits that settle; refunds.

Pay by link

Hosted invoices with your branding at go.enpet.ai/pay.

Gift cards, packages, memberships

Full lifecycle for each; credits redeem at booking.

Loyalty & promotions

Points and tiers; discount codes mirrored to Stripe and pinned to a business or typed at checkout.

Pricing rules with live preview

Breed, size, coat and time-based rules; conflict detection; change history.

Terminal readers

Card-present payments through Stripe Terminal.

Retail at checkout

Give any item a retail price and it appears in the product picker on the invoice; a quick sale rings up the walk-in who only wants the brush.

Sales tax per product

Mark the items that carry tax; the invoice applies it and the receipt shows it.

Stock that moves with the work

Sales, manual adjustments and the consumables an appointment uses all draw the count down.

Minimums & low stock

A minimum per item; anything below it is listed with the quantity to reorder.

Purchase orders

Raise an order for the low items, receive it when the box arrives, and the count comes back up.

SKUs & categories

Products organised the way the shelf is, per location.

Roles & permissions

Owner, manager, front desk, groomer, plus finer permission sets.

Shifts, time-off, coverage

Requests and approvals; coverage broadcasts; a shift-trade marketplace.

Needs attention & smart hire

Who has not finished onboarding; when the numbers say it is time to hire.

Tip reports & groomer self-view

Every groomer sees their own tips and performance.

Payroll close

A tenant-wide pay-run close and reconciliation over pay periods.

Audit ledger

Append-only per business: who changed what, when.

Locations of every kind

Salons, facilities, vans and home-based operators under one business.

Franchise controls

Global policies with location overrides.

Cross-location reporting

Revenue, occupancy and staff performance across sites; payroll close across all.

Standby & Capacity Exchange

Open-spot fill across your locations; capacity traded with partner providers.

Custom branding & webhooks

Your logo and colours on every client page; events pushed to your systems.

English & Français (CA)

Staff, parent and client surfaces in both, chosen per user.

Live status

Checked in, in the bath, drying, on the table, ready, the rail follows the card on your board, with a photo from the tub.

Lobby Live Board

A kiosk page of who is ready.

QR collar tag

A finder sees a contact button and safe-handling notes, never your client's address.

Year in Fur

An annual recap clients share, with a rebook QR.

Family Card

One card for co-parenting households.

Wallet card, vet brief & certificates

A Pet Passport ID card, a vet brief or claims bundle, a training certificate, all shareable.

Self-serve booking, invoices, check-in

Book, pay and check in from a link.

Reschedule & waitlist confirms

One tap from a text confirms a new time or claims an open slot.

Business pages machines can read

Your public booking page carries schema.org data, services with catalogue prices, listed locations and hours, a rating only where parents consented; a mobile business shows its service area, never a home address. A sitemap lists the businesses that opted into the directory, and every private page is marked noindex.

Reports & exports

Revenue, occupancy, staff performance, compliance in dollars; CSV downloads.

Row-level isolation

Every business is a tenant; the database enforces the boundary per request.

Your data

Export any time on paid plans; GDPR/CCPA erasure and a consent ledger are built in.

Accessibility & language

WCAG 2.1 AA programme, keyboard-operable dialogs, English and Canadian French.

Webhooks & telemetry

Events to your systems; client errors reported so bugs get fixed.

Pet profile & Life Line

Breed, birthday, microchip, allergies and vaccines with their status, and a growth curve with every verified visit, milestone and memory hung at the age it happened.

Weight trend & milestones

Weigh-ins on one curve, with the milestones you add.

Care history, documents & media

Every visit from every provider in one timeline; a vault for vet notes, labs, prescriptions and insurance; photos from every visit.

Emergency card

Contacts, conditions and safe-handling notes on one card, and behind the QR tag for a finder.

A passport you control

Choose what each section shows, mint share links and revoke them, add your own verified notes beside what providers recorded, and watch the passport score rise as it fills in.

Verified pet card & QR

A phone-sized ID card any provider can verify, and a QR code that opens it.

Two-way sync with providers

Send your pet's record to connected providers with one tap, or let it sync; switch it off in your account any time.

Merge suggestions

When a pet exists twice, a suggestion to merge, you accept or reject.

Memorial mode

A pet who has passed keeps their story, marked with care.

Discover providers

Browse pet-care businesses near you and connect in one tap; a shop's trust page shows its team, openings, reviews and the owner's replies.

Mobile providers by postcode

Vans, walkers and sitters are matched on their rounds, add your postcode to see who comes to you.

The Care Map

Parks, dog parks, off-leash areas, trails, beaches, water and shade, vets and groomers, with dog policies, conditions other owners report, and no third party learning where you walk.

Booking wizard

Pick the pet, the service and the soonest opening; some providers approve first, and booking unlocks when they do.

Appointments & counter-offers

Confirmed or awaiting confirmation; when a provider proposes another time, accept or decline in a tap.

Standing schedules & waitlist

Visits that book themselves on a plan, and where your pets stand on a waitlist.

Care calendar

Appointments, meds, trips and reminders, every dated care item on one agenda, with reminders you add yourself.

Stays, day visits, walks & classes

Overnight stays, daycare with flex passes, walks with GPS tracks, and classes with progress and certificates.

Live status

Expected, checked in, in service, ready, picked up, the rail moves when the groomer moves the card.

Visit stories

A magazine page per visit with before and after photos and the groomer's note, kept on the timeline.

Messages, free

Chat with your providers, no texting fees, with voice notes and photos; bookable offers you accept in one tap.

Incident reports

If something happened, the report reaches you to read and acknowledge with your signature.

Agreements on your phone

Waivers and policies signed by drawing or typing your name, kept with the visit.

Home-access notes

Keys, codes and entry notes for sitters and walkers, you write them, you update them.

Notifications

Appointment updates, provider connections, stories and reminders in one centre, with push instead of paid texts.

Reviews & referrals

One review per provider from their shop page, with their reply; refer the groomer you already use.

Lost & found

Report a lost pet, track the search, and see the community board, public helpers see an approximate area, never your phone or address.

A QR tag that stays private

A finder sees the pet's name, safe-handling notes and a contact button; your address and records stay hidden.

Nearby board

Lost pets, events and notices in the areas you choose.

Is it safe?

Foods, plants and household hazards in a curated reference that works offline, with the pet poison lines one tap away.

Ready for departure

A trip checklist built from how you travel and where, including the version where the pet stays behind in boarding.

Hazards on the Care Map

Construction, flooding, crowding, places that feel unsafe, reported by owners, shown once a few agree.

Co-parents & Family Card

Several owners on one pet, and a Family Card that shows the household's roster and merged timeline.

Everyone's week

Due meds and this week's visits for every pet in the house, at a glance.

Providers you connect

Accept an invitation, connect a vet or groomer, manage what each one sees, disconnect or block.

Invoices & receipts

Every invoice with a PDF receipt, free; a one-file archive with enpet+.

Cards, packages & memberships

Cards on file, prepaid packages and memberships you can cancel yourself.

Your switches

AI assistance on or off, pet sync on or off, which updates arrive by SMS, and membership changes you can undo for 72 hours.

Ask Enpet

A concierge that answers from your pet's own records, and moves or cancels a visit by chat once you confirm.

Symptom triage

Knows when to say 'see a vet now'; the emergency path is never gated.

Weekly wellness plan

Drafted from your pet's own records and the care guide, refreshed each week, with food scan and travel tips, general guidance, never a diagnosis.

Body condition from two photos

Top-down and side-on; a score out of nine saved to the trend, for your vet to confirm.

Pet-proofing & preventives

A species-specific safety sweep of the home, and schedules for flea, tick and other preventives with the next dose queued.

Chapter stories & digests

The Life Line's chapters written nightly, and digests of what changed.

Keepsakes & exports

Year Book, Life Card, insurance claims bundle and the one-file invoice archive as PDFs; memorial pets keep them free.

Storage booster

More room for photos and documents, on any plan.