Inbox
Uses a model
- Triage lane: category and urgency per inbound message
- Reply drafts in a chosen tone; ghost-text that finishes your sentence
- Thread summaries and translation both ways
- Sentiment flags for angry or urgent messages
enpet ai
Ask anything. Let it do the work.
A companion, one ⌘J away, that answers questions no single-purpose tool can, because bookings, boarding, vaccines, agreements, messages and money live in one record, and then books from a plain sentence, adds the note or tags the client, asking before it acts.
Things staff ask it
- “Who owes money from last month, just the VIPs?”
- “Book Bella for a full groom on Friday at 2pm.”
- “Which boarders this weekend have a vaccine expiring before pickup?”
- “What's on Saturday's waitlist?”
- “What does Sam have tomorrow?”
- “Note on Jamie R.: Bella's left ear is sensitive.”
- “Tag Duke's owner as VIP.”
- “Any incidents this week?”
- “What needs my attention this morning?”
enpet ai · ⌘J
Who's boarding this weekend with a vaccine that expires before pickup and no signed agreement?
Two guests match:
- Otis · Suite 4 · Bordetella expires Sat, pickup Sun · boarding agreement unsigned
- Nala · Suite 6 · Rabies expires Sun morning, pickup Sun 18:00 · agreement unsigned
boarding.stayscompliance.vaccinesagreements.pending
Confirm to run
Tag both owners “vaccine follow-up” and add the note to their records.
RunEdit first
Plain English in, a confirm card out
Type it the way you would say it.
The companion understands the sentence a front desk actually says, a client, a pet, a service, a day and a time, and resolves it against your own clients, services and calendar. What comes back is a card, not an appointment: the price, the slot and the pet, waiting for one click. Then it books through the same rules as every other booking.
- Answers that join everything“Which boarders have a vaccine expiring before pickup?” joins boarding, vaccines and agreements in one answer, with a step trace you can check.
- Sitters and walkers too“What does Sam have tomorrow?” comes back with every pet and arrival window. “Book Bella and Max's midday walk on Thursday” is one visit for both dogs, priced for two. “Walk Bella Monday to Friday, midday” is a standing schedule for every weekday, and “The Smiths paid $120 by check on Monday” is a payment recorded with the day it arrived.
- Notes and tags the same way“Note on Jamie: Bella's left ear is sensitive” and “Tag Duke's owner as VIP” land on the record after your yes.
- Never a silent writeEvery action is a preview first. Nothing is created, sent or charged until you confirm, or until your autonomy dial says it may.
- Bounded to your businessNames resolve against your own clients and pets, under your permissions; it cannot see another business.
Pet parents get the same manners in the portal: Ask Enpet answers from their own pet's records, books or moves a visit, in an arrival window where the business works that way, and asks for a whole trip of visits, each after a confirm.
enpet ai · ⌘J · staff companion
Book Bella for a full groom on Friday at 2pm
Friday 12 Sep at 2:00 pm is open — 90 minutes for a Cockapoo full groom at Downtown. Here is the booking:
Confirm to run
- Pet
- Bella · Cockapoo · Jamie R.
- Service
- Full groom · 90 min · $85
- When
- Fri 12 Sep · 2:00–3:30 pm
- Where
- Field & Clay Downtown
Confirm bookingBookedEdit first
Same rules as any other booking. Jamie gets the live-status link at check-in.
Always in view
What ran while you slept, in one rail.
A rail on every page shows what the autonomy dial did overnight, approve or dismiss inline, what looks unusual this week, and the day's briefing. Nothing runs on its own until you turn a dial above “suggest”; once you do, every run is listed here.
- While you were awayEvery action the dial took or drafted, with an approve / dismiss on each.
- Worth a lookForesight anomalies: bookings, occupancy or revenue off their eight-week baseline.
- Start-of-shift briefingHolds, gaps, weather and promises made to owners, per role, for the day, week or month.
- Autonomy dialPer signal type: suggest only, draft for approval, or act and report. Set per business, changed any time.
Start of shift · Tuesday
Good morning, Sam. Four things worth knowing.
- 11 arrivals, first at 8:30. Biscuit's owner asked for the quiet dryer.
- 2 vaccine holds — Pippa and Ranger. Reminders sent last night, no reply yet.
- A 2:30 gap opened. Maple's owner is first on the waitlist — offer it?
- Rain after 15:00 — the 16:00 yard session may need the indoor room.
Offer the 2:30 slotNot now
While you were away: 3 replies drafted, 1 sentWhy · Autonomy dial · drafts wait for you; only the opening-hours answer may send itself
What is AI and what is not
Models where words and photos need them. Rules you can read everywhere else.
Each reads the same record the front desk writes to, so a prediction about Biscuit knows Biscuit. Every card says what writes it.
Vision
Uses a model
- Breed detection from a photo, mixed breeds included
- Vaccine certificate extraction: dates from a photo
- Image and text moderation on the parent and community boards
- Photo-memory queue: the best shots surfaced for approval
Voice
Uses a model
- Voice to action on the pet profile: a spoken note becomes a record and a task
- Dictation in any composer
- Voicemail tags (reschedule, medical, general) on the carrier's transcript, with a business phone number, opening with texting
Briefing & foresight
Forecast from your history, explained by AI
- Start-of-shift briefing per role and horizon: facts from your records, a coach's read checked against them
- Foresight: what changed this week against an eight-week baseline, with a short note on why
- Growth projection: a trend line through your history, explained in a sentence
Smart predictions
Smart rules · no model
- No-show risk with reason codes and a suggested deposit
- Duration from breed, coat, size and the groomer's pace
- Rebooking dates and recurring suggestions
- Upsell suggestions at booking and checkout
- Booking-request verdicts: approve, review or hold, with reasons
- Weather flags for outdoor visits; a smart-hire signal when the numbers say so
Pricing intelligence
Smart rules · no model
- Occupancy yield for stays: last spots cost more, quiet nights less, inside your bounds
- Rule performance: which pricing rules earn and which just annoy
- Client-value pricing profiles
- Revenue-gap alerts
- Stay upsell and stay-rate suggestions
Everything above is live, except voicemail, which needs the business phone number that comes with texting. The AI voice receptionist is in development and is listed separately as coming soon.
Trust layer
Reasons, confirmation, boundaries, budgets.
Four rules, for the AI and the smart rules alike.
- 1Every suggestion shows its reason.Late cancels, lead time, the day of week, listed beside the score, so a manager can disagree with evidence.
- 2Writes need a yes.The companion drafts the action and shows a confirm-to-run card; nothing is booked, sent or invoiced until you say so. A reply a model wrote always waits for a person; the only reply that can send itself is the business's opening-hours answer, quoted from its published hours, when the owner turns that on.
- 3It never crosses a boundary.The companion reads with your own permissions, through the same checks as every other request and tenant, and it cannot see another business. Its answers come from lookups in your records with a step trace you can open; it cannot say it did something it did not do; and the written reads on figures, the briefing and foresight notes among them, are checked against the numbers before you see them, with a plain template when a check fails.
- 4Budgets are in the plan.Monthly request allowances, a spend budget, a per-minute burst cap; higher plans bring their own provider keys.
By plan
What each plan includes.
From the live catalogue. Assistive requests exist on every plan; breed detection, photo recognition and the smart-rule predictions and pricing intelligence are on Professional and Enterprise.
| Plan | AI requests / mo | Image calls / mo | Transcription min | Smart predictions |
|---|---|---|---|---|
| Solo | 1,000 | 200 | 60 | — |
| Starter | 5,000 | 1,000 | 300 | — |
| Professional | 25,000 | 4,000 | 1,200 | |
| Enterprise | 100,000 | 12,000 | 4,000 |
Bring-your-own-key: Professional, Enterprise.
For pet parents
A concierge that has read the whole record.
On my.enpet.ai, Ask Enpet answers from your pet's own records, and books, moves or cancels a visit, or asks for a whole trip, by chat once you confirm: 50 questions a month for every parent, 400 with enpet+. Symptom triage knows when to say “see a vet now” and never gates the emergency path; wellness plans, body-condition scores, food scans and travel tips come with enpet+.
- Ask Enpet: answers from the pet's own records; books, moves or cancels a visit, or asks for a whole trip, after a confirm
- Symptom triage with an explicit emergency path
- Wellness plans and goals, body-condition score, food scan, travel tips
- Chapter narratives and generative digests for the Life Line
- Every call attributed and rate-limited per parent; opt out any time
Ask Enpet · my.enpet.ai
Move Milo's bath to Saturday morning
Field & Clay has Saturday 13 Sep at 10:30 am with Priya. Move Milo's bath there?
Confirm to run
- Pet
- Milo · Bath & tidy
- From
- Thu 11 Sep · 4:00 pm
- To
- Sat 13 Sep · 10:30 am
- Cost
- No change fee
Yes, move itMovedNot now
Field & Clay is told; your agenda and reminders update.
Ask Enpet · my.enpet.ai
Beyond the screen
Agents talking to agents.
Everything above serves the people inside the business and the parents in the portal. The next step is other people's assistants: a parent's assistant that finds a groomer, asks about Saturday and books. enpet's answer is a gateway that lets an assistant talk to enpet's agent under the business's rules, with the same guardrails as every other booking. It is in development, and it is described in full, with what it will and will not do, on its own page.
- Live todayA business's public booking page is readable by any assistant, and a person using a browsing assistant can finish the booking after a quick human check; the staff companion books from a sentence; the parent concierge changes a visit by chat.
- In developmentThe agent gateway: an assistant asks your business a question and books a visit by talking to enpet's agent; bookings are held for your approval by default, labelled as agent bookings, and the parent is identified through their own account and consent.
- NeverNo assistant is a partner or a gatekeeper; nothing about a client or a pet is handed to an assistant without that parent's consent; nothing your rules would refuse to a person is booked.
Jamie's assistant
enpet agent · Field & Clay Grooming
Jamie, to her assistant: “find Milo a groomer who does de-matting, Saturday morning, near Mile End.” The assistant is asking Field & Clay Grooming…
Find Milo a groomer who does de-matting, Saturday morning, near Mile End.
Field & Clay Grooming, 1.2 km from Jamie. Saturday 13 Sep: 9:15 or 10:30 with Priya. Full groom with de-mat for a Cockapoo: $124.57, including the Saturday and de-mat rules. Milo's vaccines are on file. A $20 deposit holds the slot.
- From the business's own record
- Same rules as a person booking
Book 10:30. Jamie approves the deposit.
Held for the salon's approvalAgent booking
- Pet
- Milo · Cockapoo · Jamie R.
- Service
- Full groom + de-mat · 110 min · $124.57
- When
- Sat 13 Sep · 10:30 with Priya
- Deposit
- $20 · Jamie's card on file, with Jamie's consent
Field & Clay confirms within the hour; the calendar and the reports show this as an agent booking.
An illustration of the agent gateway, which is in development. Nothing in this exchange is live yet; the companion scene above is what works today.
On the roadmap
Next: the phone.
One thing on this page is not live yet, and it is labelled that way. It is not in the feature count, not in any plan and not on the price list until it ships.
Coming soonIn development · not available yet · not in any plan
AI voice receptionist
The phone rings while your hands are in the tub. A receptionist that sounds like your shop will answer it, help the caller, and leave the front desk a note.
Emails admin@enpet.ai. We reply when it ships; nothing else is sent.
What it will do
- Answer calls in your business name, in English or French, when nobody can pick up or after hours.
- Give callers your hours, prices and directions from your own record, never from a guess.
- Book, move or cancel an appointment against your real availability, with the same rules as every other booking.
- Hand anything sensitive to a person, and leave a transcript and a summary in the conversation thread.
What it will not do
- Take a payment or read out card details.
- Diagnose a pet or give medical advice; it books the visit and flags the message as medical.
- Pretend to be a person when asked.
One more thing is in development for the agent era, the agent gateway; its rules are published on the agent-ready page.
Turn the dial to “suggest only” on day one.
Let the model earn the next notch with reasons you can check.